Frequently Asked Questions
About Park Do you have a trust account? Is my money safe? What are you doing to safeguard my savings? Is the Love2shop voucher safe to buy?
Agent How do I become an Agent? Do I need a minimum number of customers to become an Agent? I wish to order for myself How can I convince customers to save with you? I'm having problems with my Agent
Commission When will I receive my commission? Deduct my commission from my balance? Can I specify who my commission cheque is made payable to? Change how you would like your commission paid I do not have a bank account to pay my commission into The wrong name has been printed on my cheque Can I change the way commission is paid? I've mislaid my commission cheque I've not received my commission I would like to recommend a friend I want my commission in different ways How is commission paid? How is commission calculated? Will I get commission on my own orders? How much commission can I expect?
Delivery When will I receive my order? Can I change my delivery date? I would like to change my delivery address Can I order from overseas for delivery in the UK? Do you ship to BFPO addresses? I would like my customer's goods delivered direct What time will my order be delivered? Can I pick up my order rather than having it delivered? I have received the wrong item Part of my hamper is missing The items in my hamper don't match the catalogue Part of my delivery is missing I'm unhappy with the delivery company My delivery has not arrived I missed my delivery? I have a faulty item? My order was damaged on delivery I require an alternative address for my vouchers How will vouchers/cards be delivered?
My Account Do I have an outstanding balance? What is my outstanding balance with commission deducted? I'm having trouble checking my balance online Change my address Change my telephone number Change my email address? Change my personal details Change my name Add customer details Amend customer details Remove me from your mailing list Close my Account - I am an unhappy customer Close my Account - I am a happy customer I have a duplicate Account I would like to reopen my account What is my Personal Reference Number What is my PIN number? How much do I owe? Is my Account fully paid? What is my Account Number?
Orders Is there a charge for cancelling a customer's entire order? Is there a charge for reducing a customer's order? Is there a charge for amending a customer's order? What is the latest date I can make an order? My order has been changed - Why? How do I place an order? How do I make my first payment? What are the benefits of saving? I am having difficulty placing an order online I wish to cancel part or all of my order I would like to change my order My order is wrong I'd like to place a new order I'd like to place an additional order What is my order value? Have you received my order? Can I cancel my customers order? If I place an order, when will I receive this? When/How will I receive my orders?
Payments I have received a letter regarding my payments Can I set up a Direct Debit? How do I set up a Direct Debit? How do I know if my Direct Debit has been set up? When will my Direct Debit start? I wish to change my Direct Debit amount Can I change the date of my Direct Debit? Can I pay online? What was my last payment and when was it received? When is my final payment due? Have I paid too much? Have I paid enough? Can I check what payments I've made? Can I pay over the phone? What number do I put where it says reference number on the Giro slip? What happens if I can't keep up with payments? How many weeks are there left to pay? How long does it take for Direct Debit payments to show on my account? Cancel my Direct Debit My payment is not showing on my Account I have a card payment issue I am going to make a payment shortly How do I make a payment? My online payment declined - why? I'm experiencing difficulties making a payment online When was my last payment? Can I pay using Internet Banking? I wish to pay by telephone banking An incorrect payment is showing on my Account? I'm having difficulties getting payments from my customers Can I pay weekly or monthly? A duplicate payment is showing on my Account How do I work out my weekly payments? Who do I make cheques payable to? When can I start paying for my orders? Can I set up a Standing Order?
Products What if my customer is not happy with their order? How do you ensure that meat is fresh when delivered ? Is meat delivered fresh or frozen? How do you ensure that fruit and veg is fresh when delivered? What if I'm not happy with the quality of an item? Can you provide specific details of a product? I require dimensions of a product
Register Online The postcode I enter online doesn't show my address Online registration query I've forgotten my password How do I find out my online Account Number? How do I register online? I'm having difficulty registering online
Returns What if I can't get an item to my customer within 7 days and they're not happy with the item? Do items have any guarantee? Can I return items?
Statement Information on my statement is incorrect When will I receive my next statement? Please send me a detailed statement
Stationery I need some stationery I would like to order a catalogue - I am new to Park. I have ordered a catalogue - where is it? When will I receive my 2013 catalogue pack? I need to order customer payment cards Can you send me another catalogue? Do you automatically send me next year's catalogue when it's ready? I need some stationery I would like to order a catalogue - I am new to Park. I have ordered a catalogue - where is it? When will I receive my 2013 catalogue pack? I need to order customer payment cards Can you send me another catalogue? Do you automatically send me next year's catalogue when it's ready?
Vouchers and Gift Cards Do vouchers have an expiry date? Can I have my vouchers delivered early? When will I receive my commission in vouchers? When will I receive my vouchers? I've lost my vouchers My vouchers have been stolen I have vouchers missing from my order I've received the wrong vouchers I'm having difficulties spending my vouchers Change not given when spending my vouchers I've not received my vouchers What are Love2shop vouchers? Where can I spend Love2shop vouchers? Some of my vouchers are damaged My voucher envelope is damaged Where can I spend my Love2shop Gift Card? I am disappointed with the list of retailers accepting Love2shop cards My customer(s) is/are disappointed with the list of retailers accepting Love2shop card I've missed my voucher delivery I require an alternative address for my vouchers How will vouchers/cards be delivered?