Frequently Asked Questions
About Park
Do you have a trust account?
Is my money safe?
What are you doing to safeguard my savings?
Is the Love2shop voucher safe to buy?
Agent
How do I become an Agent?
Do I need a minimum number of customers to become an Agent?
I wish to order for myself
How can I convince customers to save with you?
I'm having problems with my Agent
Commission
When will I receive my commission?
Deduct my commission from my balance?
Can I specify who my commission cheque is made payable to?
Change how you would like your commission paid
I do not have a bank account to pay my commission into
The wrong name has been printed on my cheque
Can I change the way commission is paid?
I've mislaid my commission cheque
I've not received my commission
I would like to recommend a friend
I want my commission in different ways
How is commission paid?
How is commission calculated?
Will I get commission on my own orders?
How much commission can I expect?
Delivery
When will I receive my order?
Can I change my delivery date?
I would like to change my delivery address
Can I order from overseas for delivery in the UK?
Do you ship to BFPO addresses?
I would like my customer's goods delivered direct
What time will my order be delivered?
Can I pick up my order rather than having it delivered?
I have received the wrong item
Part of my hamper is missing
The items in my hamper don't match the catalogue
Part of my delivery is missing
I'm unhappy with the delivery company
My delivery has not arrived
I missed my delivery?
I have a faulty item?
My order was damaged on delivery
I require an alternative address for my vouchers
How will vouchers/cards be delivered?
My Account
Do I have an outstanding balance?
What is my outstanding balance with commission deducted?
I'm having trouble checking my balance online
Change my address
Change my telephone number
Change my email address?
Change my personal details
Change my name
Add customer details
Amend customer details
Remove me from your mailing list
Close my Account - I am an unhappy customer
Close my Account - I am a happy customer
I have a duplicate Account
I would like to reopen my account
What is my Personal Reference Number
What is my PIN number?
How much do I owe?
Is my Account fully paid?
What is my Account Number?
Orders
Is there a charge for cancelling a customer's entire order?
Is there a charge for reducing a customer's order?
Is there a charge for amending a customer's order?
What is the latest date I can make an order?
My order has been changed - Why?
How do I place an order?
How do I make my first payment?
What are the benefits of saving?
I am having difficulty placing an order online
I wish to cancel part or all of my order
I would like to change my order
My order is wrong
I'd like to place a new order
I'd like to place an additional order
What is my order value?
Have you received my order?
Can I cancel my customers order?
If I place an order, when will I receive this?
When/How will I receive my orders?
Payments
I have received a letter regarding my payments
Can I set up a Direct Debit?
How do I set up a Direct Debit?
How do I know if my Direct Debit has been set up?
When will my Direct Debit start?
I wish to change my Direct Debit amount
Can I change the date of my Direct Debit?
Can I pay online?
What was my last payment and when was it received?
When is my final payment due?
Have I paid too much?
Have I paid enough?
Can I check what payments I've made?
Can I pay over the phone?
What number do I put where it says reference number on the Giro slip?
What happens if I can't keep up with payments?
How many weeks are there left to pay?
How long does it take for Direct Debit payments to show on my account?
Cancel my Direct Debit
My payment is not showing on my Account
I have a card payment issue
I am going to make a payment shortly
How do I make a payment?
My online payment declined - why?
I'm experiencing difficulties making a payment online
When was my last payment?
Can I pay using Internet Banking?
I wish to pay by telephone banking
An incorrect payment is showing on my Account?
I'm having difficulties getting payments from my customers
Can I pay weekly or monthly?
A duplicate payment is showing on my Account
How do I work out my weekly payments?
Who do I make cheques payable to?
When can I start paying for my orders?
Can I set up a Standing Order?
Products
What if my customer is not happy with their order?
How do you ensure that meat is fresh when delivered ?
Is meat delivered fresh or frozen?
How do you ensure that fruit and veg is fresh when delivered?
What if I'm not happy with the quality of an item?
Can you provide specific details of a product?
I require dimensions of a product
Register Online
The postcode I enter online doesn't show my address
Online registration query
I've forgotten my password
How do I find out my online Account Number?
How do I register online?
I'm having difficulty registering online
Returns
What if I can't get an item to my customer within 7 days and they're not happy with the item?
Do items have any guarantee?
Can I return items?
Statement
Information on my statement is incorrect
When will I receive my next statement?
Please send me a detailed statement
Stationery
I need some stationery
I would like to order a catalogue - I am new to Park.
I have ordered a catalogue - where is it?
When will I receive my 2013 catalogue pack?
I need to order customer payment cards
Can you send me another catalogue?
Do you automatically send me next year's catalogue when it's ready?
I need some stationery
I would like to order a catalogue - I am new to Park.
I have ordered a catalogue - where is it?
When will I receive my 2013 catalogue pack?
I need to order customer payment cards
Can you send me another catalogue?
Do you automatically send me next year's catalogue when it's ready?
Vouchers and Gift Cards
Do vouchers have an expiry date?
Can I have my vouchers delivered early?
When will I receive my commission in vouchers?
When will I receive my vouchers?
I've lost my vouchers
My vouchers have been stolen
I have vouchers missing from my order
I've received the wrong vouchers
I'm having difficulties spending my vouchers
Change not given when spending my vouchers
I've not received my vouchers
What are Love2shop vouchers?
Where can I spend Love2shop vouchers?
Some of my vouchers are damaged
My voucher envelope is damaged
Where can I spend my Love2shop Gift Card?
I am disappointed with the list of retailers accepting Love2shop cards
My customer(s) is/are disappointed with the list of retailers accepting Love2shop card
I've missed my voucher delivery
I require an alternative address for my vouchers
How will vouchers/cards be delivered?
