Frequently Asked Questions
About Park
Do you have a trust account?
Is my money safe?
What are you doing to safeguard my savings?
Is the Love2shop voucher safe to buy?
Agent
Do I need a minimum number of customers to become an Agent?
How can I convince customers to save with you?
How do I become an Agent?
I wish to order for myself
I'm having problems with my Agent
Commission
When will I receive my commission?
Will I get commission on my own orders?
The wrong name has been printed on my cheque
I've damaged my commission cheque
I would like to recommend a friend
Can I specify who my commission cheque is made payable to?
I've mislaid my commission cheque
I've not received my commission
How much commission can I expect?
I want my commission in different ways
How is commission paid?
How is commission calculated?
I do not have a bank account to pay my commission into
Change how you would like your commission paid
Deduct my commission from my balance?
Can I change the way commission is paid?
Delivery
Can I order from overseas for delivery in the UK?
Do you ship to BFPO addresses?
I would like my customer's goods delivered direct
Can I pick up my order rather than having it delivered?
The items in my hamper don't match the catalogue
Part of my delivery is missing
I have received the wrong item
Part of my hamper is missing
I'm unhappy with the carrier
My delivery has not arrived
I missed my delivery?
I have a faulty item?
My order was damaged on delivery
What time will my order be delivered?
Can I change my delivery date?
I would like to change my delivery address
When will I receive my order?
I require an alternative address for my vouchers
My Account
Do I have an outstanding balance?
What is my outstanding balance with commission deducted?
Change my address
Change my telephone number
Change my email address?
Change my personal details
Change my name
Add customer details
Amend customer details
What is my Account Number?
What is my Personal Reference Number
I'm having trouble checking my balance online
Remove me from your mailing list
Close my Account - I am an unhappy customer
Close my Account - I am a happy customer
I have a duplicate Account
What is my PIN number?
How much do I owe?
I would like to reopen my account
Is my Account fully paid?
Orders
What are the benefits of saving?
I am having difficulty placing an order
I wish to cancel part or all of my order
I would like to change my order
My order is wrong
What is my order value?
Can I cancel my customers order?
Is there a charge for reducing a customer's order?
Is there a charge for amending a customer's order?
How do I place an order?
How do I make my first payment?
My order has been changed - Why?
I'd like to place a new order
I'd like to place an additional order
Is there a charge for cancelling a customer's entire order?
What is the latest date I can make an order?
Have you received my orders?
When/How will I receive my orders?
If I place an order, when will I receive this?
Payments
I have received a letter regarding my payments
Can I set up a Direct Debit?
How do I set up a Direct Debit?
How do I know if my Direct Debit has been set up?
When will my Direct Debit start?
I wish to change my Direct Debit amount
Can I change the date of my Direct Debit?
Can I pay online?
What was my last payment and when was it received?
When is my final payment due?
Have I paid too much?
Have I paid enough?
Can I check what payments I've made?
Can I pay over the phone?
What number do I put where it says reference number on the Giro slip?
What happens if I can't keep up with payments?
How many weeks are there left to pay?
How long does it take for Direct Debit payments to show on my Account?
Cancel my Direct Debit
My payment is not showing on my Account
I have a card payment issue
I am going to make a payment shortly
When was my last payment?
Can I pay weekly or monthly?
I wish to pay by telephone banking
Can I set up a Standing Order?
Can I pay using Internet Banking?
I'm experiencing difficulties making a payment online
My online payment declined - why?
An incorrect payment is showing on my Account?
A duplicate payment is showing on my Account
I'm having difficulties getting payments from my customers
When can I start paying for my orders?
Who do I make cheques payable to?
How do I make a payment?
How do I work out my weekly payments?
Products
What if my customer is not happy with their order?
How do you ensure that meat is fresh when delivered ?
How do you ensure that fruit and veg is fresh when delivered?
Can you provide specific details of a product?
I require dimensions of a product
Is meat delivered fresh or frozen?
What if I'm not happy with the quality of an item?
Register Online
The postcode I enter online doesn't show my address
Online registration query
I've forgotten my password
How do I find out my online Account Number?
I'm having difficulty registering online
How do I register online?
Returns
What if I can't get an item to my customer within 7 days and they're not happy with the item?
Do items have any guarantee?
Can I return items?
Statement
Information on my statement is incorrect
When will I receive my next statement?
Please send me a detailed statement
Stationery
I need some stationery
Can you send me another catalogue?
I have ordered a catalogue - where is it?
I need to order customer payment cards
I would like to order a catalogue - I am new to Park.
When will I receive my 2011 catalogue pack?
Do you automatically send me next year's catalogue when it's ready?
Vouchers and Gift Cards
Do vouchers have an expiry date?
Can I have my vouchers delivered early?
When will I receive my commission in vouchers?
When will I receive my vouchers?
I've lost my vouchers
My vouchers have been stolen
I have vouchers missing from my order
I've received the wrong vouchers
I'm having difficulties spending my vouchers
Change not given when spending my vouchers
I've not received my vouchers?
My envelope is damaged
Some of my vouchers are damaged
What are Love2shop vouchers?
Where can I spend Love2shop vouchers?
Where can I spend my Love2shop Gift Card?
I am disappointed with the list of retailers accepting Love2shop cards
My customer(s) is/are disappointed with the list of retailers accepting Love2shop card
I've missed my voucher delivery
I require an alternative address for my vouchers
