Frequently Asked Questions
Agent Do I need a minimum number of customers to become an Agent? Can I order just for myself? I'm having problems with my Agent How can I convince people to budget for Christmas with Park? How do I become an Agent?
Commission When will I receive my commission? Can I specify who my commission cheque is made payable to? Can I change how I'd like my commission to be paid? The wrong name has been printed on my cheque I've mislaid my commission cheque I've not received my commission How is commission paid? Will I get commission on my own orders? How much commission can I expect? Can I use my commision towards my final payment? I don't have a bank account in which to pay my commission How is commission calculated?
Delivery Can I change my delivery date? I would like to change my delivery address Can I order from overseas for delivery in the UK? Do you ship to BFPO addresses? I would like my customer's goods delivered direct What time will my order be delivered? Can I pick up my order rather than having it delivered? I have received the wrong item Part of my hamper is missing The items in my hamper don't match the catalogue Part of my delivery is missing I'm unhappy with the delivery company My delivery has not arrived I missed my delivery I have a faulty item My order was damaged on delivery I require an alternative delivery address for my vouchers When will I receive my order?
My Account Do I have an outstanding balance? What is my outstanding balance with commission deducted? I'm having trouble checking my balance online I'd like to change my telephone number How do I add customer details? How do I amend my customer details? Remove me from your mailing list I'd like to close my Account What is my Account Number? What is my Personal Reference Number What is my PIN number? How much do I owe? Is my Account fully paid? I would like to reopen my account I have a duplicate Account I'd like to change my name I'd like to change my personal details I'd like to change my email address I'd like to change my address
Orders Is there a charge for cancelling a customer's entire order? Is there a charge for reducing a customer's order? Is there a charge for amending a customer's order? What is the latest date I can make an order for 2014? My order has been changed - Why? How do I place an order? How do I make my first payment? I am having difficulty placing an order online I wish to cancel part or all of my order I would like to change my order My order is wrong I'd like to place a new order I'd like to place an additional order What is my order value? Have you received my order? Can I cancel my customers' order? If I place an order, when will I receive this? What are the benefits of budgeting with Park?
Payments I have a query regarding my payments How do I know if my Direct Debit has been set up? When will my Direct Debit start? I wish to change my Direct Debit amount Can I change the date of my Direct Debit? Can I pay online? What was my last payment and when was it received? When is my final payment due? Can I change my final payment date? Have I paid too much? Have I paid enough? Can I check what payments I've made? Can I pay over the phone? What number do I use on the Giro slip where it asks for my reference number? What happens if I can't keep up with payments? How many weeks are there left to pay? How long does it take for Direct Debit payments to show on my account? I'd like to cancel my Direct Debit My payment is not showing on my Account I have a card payment issue How do I make a payment? My online payment declined - why? I'm experiencing difficulties making a payment online When was my last payment? Can I pay using Internet Banking? I wish to pay by telephone banking An incorrect or duplicate payment is showing on my Account I'm having difficulties getting payments from my customers Can I pay at a PayPoint outlet? How do I work out my weekly payments? Who do I make cheques payable to? When can I start paying for my orders? How do I set up a Direct Debit? How often do I need to make my payments? Can I set up a Standing Order? Can I set up a Direct Debit?
Products What if my customer is not happy with their order? How do you ensure that meat is fresh when delivered? Is meat delivered fresh or frozen? How do you ensure that fruit and veg is fresh when delivered? What if I'm not happy with the quality of an item? Can you provide specific details of a product? I require dimensions of a product
Register Online The postcode I enter online doesn't show my address I've forgotten my password How do I find out my online Account Number? How do I register my Account online? I'm having difficulty registering online
Returns What if I can't get an item to my customer within 7 days and they're not happy with the item? Do items have any guarantee? Can I return items?
Stationery I would like to order a catalogue - I am new to Park I would like to order a catalogue - I already have a Park Account I've not yet received the catalogue I ordered. When will I receive my 2014 catalogue pack? I need to order customer payment cards Do you automatically send me next year's catalogue when it's ready? Do you automatically send me next year's catalogue when it's ready? I need some stationery or another catalogue
Vouchers and Gift Cards Can I have my vouchers delivered early? When will I receive my commission in vouchers? When will I receive my vouchers? I've lost my vouchers My vouchers have been stolen I have vouchers missing from my order I've received the wrong vouchers I'm having difficulties spending my vouchers I've not received my vouchers What are Love2shop vouchers? Some of my vouchers are damaged My voucher envelope is damaged Why should I buy the Love2shop voucher? Where can I spend my Love2shop Gift Card? I am disappointed with the list of retailers accepting Love2shop cards I require an alternative delivery address for my vouchers How will vouchers/cards be delivered? Why is change not given when I spend my vouchers? Where can I spend Love2shop vouchers? Do Love2shop vouchers have an expiry date? I've missed my voucher delivery