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Cookies & Privacy



What are Cookies?

Cookies are small text files placed on your computer by our websites, we use cookies for a number of purposes including:

  • To keep track of what you have in your basket
  • To remember you when you return to one of our sites
  • To help us understand if our marketing is working or not

Certain cookies are necessary in order for you to use our websites, such as a 'My Account' section. These are called 'Session Cookies' they are used each time you visit our site and expire when you leave.

Other cookies we use remain on your computer and are sent to keep track of your browsing patterns and build up profile. These are called 'Tracking Cookies' and enable us to recognise repeat visitors to our site, the pages that were viewed and the paths taken through our site. By monitoring this information we are able to make improvements to our site.

Third Party Cookies

We do have relationships with carefully selected and monitored suppliers who may also set cookies during your visits. These are for general analytical or tracking purposes.

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Our Cookies Policy

To make full use of our online services, your computer, tablet or mobile phone will need to accept cookies, as we can only provide you with certain personalised features of our websites by using them.

Our cookies don't store sensitive information such as your name, address or payment details: they simply hold the 'key' that, once you're signed in, is associated with this information.

Here's a list of the main cookies we use, and what we use them for.



Cookie Name Cookie Purpose
Catrequest08 Aids returning catalogue request customers.
JSESSIONID This cookie allows our web servers to respond to your actions on the website such as"Add to basket" or browsing the website. The website wouldn't work without it.
_utma, _utmb, _utmc, _utmz These cookies enable the function of Google Analytics. This software helps us take and analyse visitor information such as browser usage, new visitor numbers, response to marketing activity and shopping times. The information helps us to continually improve the usability of the website and enhance the customer experience.
sdmenu_faq_menu This cookie is used to make our "Frequently Asked Questions" service work. This helps us answer common customer questions, and provide you with a better level of service.

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Consent

By using our site you will be deemed to have given consent to the acceptance of our Cookies.

Security

Computer viruses are not passed through the use of cookies.

Cookies are stored on your computer's hard drive, they cannot access the hard drive, so the cookie cannot read other information stored on a drive.

Find out more

For further information on cookies please visit www.aboutcookies.org or www.cookiecentral.com

Managing Cookies

Browser Preference

Users have the opportunity to set their browser preferences on their computers to:

  • accept all cookies
  • to notify them when a cookie is issued or
  • not to receive cookies at any time

If you wish to turn off our cookies, please type"Cookie" in the index of the"help" facility in your browser, but please note that turning off cookies may limit your use of our website. If you have set your computer to reject cookies you can still browse our site anonymously until such time as you wish to register for our services.

If cookies aren't enabled on your computer, you won't experience the full extent of our online services.

To enable cookies

If you're not sure of the type and version of web browser you use to access the Internet:

For PCs: click on 'Help' at the top of your browser window and select the 'About' option
For Macs: with the browser window open, click on the Apple menu and select the 'About' options

How to check cookies are enabled for PCs:

  • Mozilla Firefox
  • 1. Click on 'Tools' at the top of your browser window and select Options
  • 2. Then select the Privacy icon
  • 3. Click on Cookies, then select 'allow sites to set cookies'
  • Internet Explorer
  • 1. Click on 'Tools' at the top of your browser window and select 'Internet options' , then click on the 'Privacy' tab
  • 2. Ensure that your Privacy level is set to Medium or below, which will enable cookies in your browser
  • 3. Settings above Medium will disable cookies
  • Google Chrome
  • 1. Click on 'Tools' at the top of your browser window and select Options
  • 2. Click the 'Under the Hood' tab, locate the 'Privacy' section, and select the 'Content settings' button
  • 3. Select 'Allow local data to be set'
  • Safari
  • 1. Click on the Cog icon at the top of your browser window and select the 'Preferences' option
  • 2. Click on 'Security', check the option that says 'Block third-party and advertising cookies'
  • 3. Click 'Save'


How to check cookies are enabled for Macs:

  • Opera
  • 1. Click on 'Menu' at the top of your browser window and select 'Settings'
  • 2. Then select 'Preferences', select the 'Advanced' tab
  • 3. Then select 'Accept cookies' option

  • Internet Explorer
  • 1. Click on 'Explorer' at the top of your browser window and select 'Preferences' options
  • 2. Scroll down until you see 'Cookies' under Receiving Files
  • 3. Select the 'Never Ask' option
  • Safari
  • 1. Click on 'Safari' at the top of your browser window and select the 'Preferences' option
  • 2. Click on 'Security' then 'Accept cookies'
  • 3. Select the 'Only from site you navigate to'

  • Mozilla and Netscape
  • 1. Click on 'Mozilla' or 'Netscape' at the top of your browser window and select the 'Preferences' option
  • 2. Scroll down until you see cookies under 'Privacy & Security'
  • 3. Select 'Enable cookies for the originating web site only'


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