Contact Us

Contact Us By Telephone:
Catalogue Request Line
0800 1971 691
Careline
03457 678 933
Careline Team opening times:
Monday to Friday, 9am to 5pm (excluding UK Bank Holidays)
(Calls may be monitored or recorded for training purposes)
Auto Payment and Account Services Line
0345 603 0502
You will need your Account Number and 4 digit PIN handy to use this service
Contact Us By Email

Check our FAQs to find answers to your questions.

You can email us from our FAQs page

Contact Us By Post
Careline Team
Park Christmas Savings Club
Valley Road
Birkenhead
CH41 7ED.
Love2shop Complaints
We hope that you never have to complain about our Love2shop products or services. However, we accept that, on some occasions, things can go wrong. Where we are at fault, we want to put things right as quickly as possible. If you are unhappy with our Love2shop products or services for any reason, you should tell us straight away, so that we can investigate your concerns.

Contacting the correct Love2shop department:
Love2shop Cards issued by flexecash
  • Telephone: 0344 3750739 (Monday to Friday 9am - 5pm excluding Bank Holidays)
Love2shop Cards issued by Mastercard (Online & Anywhere Cards)
  • Telephone: 01753 778 979 (Monday to Friday 9am - 5.30pm excluding Bank Holidays)
  • Email: pct.enquiries@banctec.com
  • Post: PO BOX 67528, London, EC2P 2HU
Love2shop Paper Voucher Complaints
  • Telephone: 03457 678 933 (Monday to Friday 9am - 5pm excluding Bank Holidays)