12 months of christmas prize draw

Contact Us

Contact Us By Telephone:

Customer Care

All queries (except for hamper orders):
0345 767 8933
Hamper queries only:

Customer Care opening times:
Monday to Friday, 9am to 5pm (excluding UK Bank Holidays)
(Calls may be monitored or recorded for training purposes)

Auto Payment and Account Services Line

0345 603 0502
You will need your Account Number and 4 digit PIN handy to use this service

Contact Us By Email

Check our FAQs to find answers to your questions.

You can email us from our FAQs page.

Contact Us By Post

Customer Care
Park Christmas Savings Club
Valley Road
CH41 7ED

Love2shop Complaints

We hope that you never have to complain about our Love2shop products or services. However, we accept that, on some occasions, things can go wrong. Where we are at fault, we want to put things right as quickly as possible. If you are unhappy with our Love2shop products or services for any reason, you should tell us straight away, so that we can investigate your concerns.

Contacting the correct Love2shop department:

Love2shop flexecash Cards

  • Telephone: 0344 375 0739 (Monday to Friday 9am - 5pm excluding UK Bank Holidays)
  • Email: getus@flexecash.com
  • Post: Card Services, flexecash Complaints, Valley Road, Birkenhead, Wirral, CH41 7ED

Mastercard Cards

  • Telephone: 0330 123 2712 (Monday to Friday 9am - 5pm excluding UK Bank Holidays)
  • Email: cardservices@love2shop.co.uk
  • Post: Card Services, Mastercard Complaints, Valley Road, Birkenhead, Wirral, CH41 7ED

Media Contacts

For all media enquiries please email ParkPR@appreciategroup.co.uk (note: for members of the media only).
For customer enquiries, please contact us using one of the methods above