FAQs

FAQs

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What other people are asking

Can I choose to pay weekly or monthly?

You can choose to pay weekly, fortnightly or monthly, as long as you keep your payments on target and your payments are complete by 1st November. Why not set up a Direct Debit to make your monthly payments? You can do this by logging into the My account page. Just follow the easy online instructions.

I wish to cancel part or all of my order

You can amend or delete your order online. Hamper/gift orders can be amended up to 4th October and vouchers/cards up until 8th November. If you wish to cancel the entire order you may be charged 10% of the order value, with a minimum £25 charge.

I would like to change my order

You can amend or delete your order online. Hamper/gift orders can be amended up to 4th October and vouchers/cards until no later than 8th November or when your order is fully paid and ready for dispatch (whichever comes first). If you wish to cancel the entire order you may be charged 10% of the order value, with a minimum £25 charge.

Tell me about Commission Reward

Commission Reward is something you can earn, depending on the value and the type of products you order. Take a look at our Commission Reward page which will give you some more information.

Tell me about the Your Choice Card

The Your Choice Card can be spent anywhere that accepts Mastercard, both online and on the high street. For more information and to order now click here.

How do I make a payment?

You can make payments in many ways. The easiest way to pay is by setting up a Direct Debit. You can set this up online by logging in to My account page. Simply go to the Payments tab to set up your Direct Debit.

It's best if you make your first payment with your order. You can do this in your online account or by calling our Auto Payment and Account Services Line on 0345 603 0502. Please take a look at our many other Ways to Pay too.

Can I have customer payment cards?

You will receive payment cards for your customers in the order confirmation letter that we'll send you once we've processed your order.

Is my money safe with you?

An independent trust, designed to safeguard prepayments made by you and Agents in respect of orders, is established. The trust arrangements gives you added security for your savings. A summary of the declaration of trust can be seen on our Trust Account page.

How do I place an order?

If you already have an account with us, you can login to your account and place your orders online. If you don't yet have an account with us, simply add the items you'd like to order to your basket, confirm the order and then register by following the easy online instructions. We'll give you an Account Number once you've registered. You can also place an order over the phone by calling our Careline Team. Please see our Contact Us page for details of how to get in touch.

I have a comment

If you'd like to make a comment, get in touch with Customer Care using the details on the Contact Us page.

Can I cancel my customer's order?

You can amend or delete your customers' orders online. Once you've logged in, click on Customers & Orders and select which order you would like to amend by clicking View order. Hamper/gift orders can be amended up to 4th October and vouchers/cards up until 8th November. If you wish to cancel the entire order you may be charged 10% of the order value, with a minimum £25 charge.

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