FAQs

FAQs

Have a Question?

What other people are asking

I would like to change my order

If you'd like to amend your own or your customers' orders, you can do so by logging into your Account online. Once you've logged in, click on 'Customers & Orders' and select which order you would like to amend by clicking 'View order' .You can amend or delete your order online up to and including 31st August with no charge. If you wish to cancel the entire order on or after 1st September, you can only do this by calling our Careline Team. You will be charged 10% of the order value, with a minimum £20 charge. We are unable to cancel hamper orders after 1st October.

I wish to cancel part or all of my order

You can amend or delete your order online up to 31st August with no charge. If you wish to cancel the entire order on or after 1st September, you can only do this by calling our Careline Team. You will be charged 10% of the order value, with a minimum £20 charge. We are unable to cancel hamper orders after 1st October.

Tell me about reward

We like to reward our customers for their orders. Take a look at our Reward page which will give you some more information.

How do I make a payment?

You can make payments in many ways. The easiest way to pay is by setting up a Direct Debit. You can set this up online by logging in to My Account page. Simply go to the Payments tab to set up your Direct Debit.

It's best if you make your first payment with your order. You can do this in your online Account or by calling our Auto Payment and Account Services Line on 0345 603 0502. Please take a look at our many other Ways to Pay too.

Can I choose to pay weekly or monthly?

You can choose to pay weekly, fortnightly or monthly. However, we do recommend that you pay fortnightly to keep your payments up to date easily. Why not set up a Direct Debit to make your monthly payments? You can do this by logging into the My Account page. Just follow the easy online instructions. This Direct Debit is a monthly payment plan and will be taken on the first working day of each month until your chosen end date.

I need some stationery

That's easy. You can print off or order some stationery items within your Park Account online. Simply login and go to the Stationery page to see what's available.

I want to close my Account

We're sorry to hear that you want to close your Account. In order to close your Account please get in touch with us and we will try our best to assist you with your enquiry. You can call one of our Careline Team on 03457 678 933 who will be happy to discuss this with you.

Is my money safe with you?

An independent trust, designed to safeguard prepayments made by you and Agents in respect of orders, is established. The trust arrangements gives you added security for your savings. A summary of the declaration of trust can be seen on our Member of the CPA page.

How do I get a refund?

If you need to discuss a refund, please speak to the Careline Team and they'll be pleased to help you. Please see the Contact Us page which gives details of how to get in touch.

I have a comment

If you'd like to make a comment, get in touch with our Careline Team using the details on the Contact Us page.

How do I place an order?

If you already have an Account with us, you can login to your Account and place your orders online. If you don't yet have an Account with us, simply add the items you'd like to order to your basket, confirm the order and then register by following the easy online instructions. We'll give you an Account Number once you've registered. You can also place an order over the phone by calling our Careline Team. Please see our Contact Us page for details of how to get in touch.

When will my orders be delivered?

Check out our Helping Hand video, when will I get my Vouchers and Cards?


Vouchers/gift cards will be despatched from September onwards, as long as your Account is paid in full. We cannot specify dates or times for delivery of gift vouchers/gift cards in advance.

Jewellery - Delivery of jewellery will be complete by 5th December. We cannot specify dates or times for delivery of jewellery items in advance.

All other items - we'll send you a letter by the 8th of November to tell you when your items will be delivered. Unfortunately, we can't specify an actual time for delivery but will be able to tell you whether it will arrive in the morning or the afternoon.

If you want to contact us you can do so by seeing our Contact Us page which gives details of how to get in touch.

Can you take Direct Debits weekly?

We currently only accept monthly Direct Debits, these are taken out on the first working day of every month until your chosen end date. However, if you'd like to pay more frequently you can set up a Standing Order. Simply print off a Standing Order form, fill it in and then hand it into your bank/building society. You can also see our Ways to Pay page to check out the other ways you can pay

Have a Question?

Watch our how it works video

Find out how easy it is for you to plan for a magical Christmas with Park...

Helping Hand video

When will your vouchers/gift cards be delivered?

Have a Question?