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Frequently Asked Questions

Payments I have a query regarding my payments How do I know if my Direct Debit has been set up? When will my Direct Debit start? I wish to change my Direct Debit amount Can I change the date of my Direct Debit? Can I pay online? What was my last payment and when was it received? When is my final payment due? Can I change my final payment date? Have I paid too much? Have I paid enough? Can I check what payments I've made? Can I pay over the phone? What number do I use on the Giro slip where it asks for my reference number? What happens if I can't keep up with payments? How many weeks are there left to pay? How long does it take for Direct Debit payments to show on my account? I'd like to cancel my Direct Debit My payment is not showing on my Account I have a card payment issue How do I make a payment? My online payment declined - why? I'm experiencing difficulties making a payment online When was my last payment? Can I pay using Internet Banking? I wish to pay by telephone banking An incorrect or duplicate payment is showing on my Account I'm having difficulties getting payments from my customers Can I pay at a PayPoint outlet? How do I work out my weekly payments? Who do I make cheques payable to? When can I start paying for my orders? How do I set up a Direct Debit? How often do I need to make my payments? Can I set up a Standing Order? Can I set up a Direct Debit?
Vouchers and Gift Cards Can I have my vouchers delivered early? When will I receive my commission in vouchers? When will I receive my vouchers? I've lost my vouchers My vouchers have been stolen I have vouchers missing from my order I've received the wrong vouchers I'm having difficulties spending my vouchers I've not received my vouchers What are Love2shop vouchers? Some of my vouchers are damaged My voucher envelope is damaged Why should I buy the Love2shop voucher? Where can I spend my Love2shop Gift Card? I am disappointed with the list of retailers accepting Love2shop cards I require an alternative delivery address for my vouchers How will vouchers/cards be delivered? Why is change not given when I spend my vouchers? Where can I spend Love2shop vouchers? Do Love2shop vouchers have an expiry date? I've missed my voucher delivery What is the Love2shop Anywhere Card? Why do I pay more for the Love2shop Anywhere Card than the value of the card? What is the Love2shop Online Card?
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