2019 Delivery Information


Voucher/Gift Card Deliveries
We have a Helping Hand video for you, showing you what will happen from clearance of your final payment, to your vouchers/gift cards landing right on your doorstep. Watch the video below for information.


Delivery Notification
A letter detailing the specific dates of all your non-voucher/card deliveries will be sent to you or your Agent (if you have one) at the end of October 2019.

Direct Delivery (Customers of Agents)
Most items will be delivered to you via your Agent (if you have one). However, certain items are delivered direct to you. These items are delivered between November and December 2019. You will receive a letter confirming delivery dates by the end of October 2019.

Early Releases
Most vouchers/cards and a limited number of other products can be released early, if requested, provided yours or your Agent's Account is paid in full and has been operational for a minimum of 45 days. You or your Agent (if you have one) can contact our Careline Team for full details.

Experiences
Experience Vouchers will be delivered from November 2019.

Meat and Freezer
All frozen meat and freezer hampers are packed in specially insulated boxes in our temperature controlled packing hall to ensure the products remain at a consistent temperature. These will be delivered by 18th December 2019. It is important that frozen items are put into the freezer as soon as possible after delivery.
Download our guide to cooking your meat and poultry.

Substitutions
Occasionally we may need to substitute products. Any substitutions we make are guaranteed to be of equal or higher value to the ones you have ordered. If you are not satisfied with any substituted item, we will bear the cost of its return (subject to terms and conditions).

All Other Deliveries
All vouchers and cards will be delivered by 20th November 2019. All other items will be delivered by 3rd December 2019 (providing yours or your Agent's Account is paid in full by 1st November 2019).

Please note: Everything (except certain direct delivery items) will be delivered to your Agent if you have one. See Direct Delivery section.