Change

2020 Delivery Information

Voucher/Gift Card Deliveries
We have a Helping Hand video for you, showing you what will happen from clearance of your final payment, to your vouchers/gift cards landing right on your doorstep. Watch the video below for information.


Delivery Notification
A letter detailing the specific dates of all your non-voucher/card deliveries will be sent to you or your Agent (if you have one) at the end of October 2020.

Direct Delivery (Customers of Agents)
Most items will be delivered to you via your Agent (if you have one). However, certain items are delivered direct to you. These items are delivered between November and December 2020. You will receive a letter confirming delivery dates by the end of October 2020.

Early Releases
Most vouchers/cards and a limited number of other products can be released early, if requested, provided yours or your Agent's account is paid in full and has been operational for a minimum of 45 days. You or your Agent (if you have one) can contact Customer Care for full details.

Experiences
Experience Vouchers will be delivered from November 2020.

Meat and Freezer
All frozen meat and freezer hampers are packed in specially insulated boxes in our temperature controlled packing hall to ensure the products remain at a consistent temperature. These will be delivered by 18th December 2020. It is important that frozen items are put into the freezer as soon as possible after delivery.
Download our guide to cooking your meat and poultry.

Substitutions
Occasionally we may need to substitute products. Any substitutions we make are guaranteed to be of equal or higher value to the ones you have ordered. If you are not satisfied with any substituted item, we will bear the cost of its return (subject to terms and conditions).

All Other Deliveries
All vouchers and cards will be delivered by 20th November 2020. All other items will be delivered by 3rd December 2020 (providing yours or your Agent's account is paid in full by 1st November 2020).

Please note: Everything (except certain direct delivery items) will be delivered to your Agent if you have one. See Direct Delivery section.

© Park Retail Ltd. ® All Rights Reserved. Park Retail Ltd is registered in England and Wales under number 402152. Our registered office is Valley Road, Birkenhead CH41 7ED. You should be aware that your account with Park is not a bank account or equivalent and that any pre-payments made to Park are not covered by the Financial Services Compensation Scheme.

Your pre-payments are, however, held in an independent trust designed to improve protection of pre-payments made by you and Agents in respect of orders. See full details of the trust here.

Mastercard® and the Mastercard Brand Mark are registered trademarks of Mastercard International Incorporated.

flexecash is the prepaid card platform that issues flexecash Love2shop Cards. This facility is provided by Park Card Services who are Authorised and Regulated by the Financial Conduct Authority to issue electronic money. FRN: 900016. Love2shop Cards are regulated by the Financial Conduct Authority and as such we may need to complete an electronic identity check.

*The weekly price shown is a guide only. The final week's payment may be different because of a rounding of the product price. The weekly price will be different depending on when you place your order. The price you need to pay is the total of the goods you have ordered.

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